Standard shipping via Australia Post (Canada Post): Most orders arrrive within 3–5 business days, though delivery to regional and remote areas may take up to 8 business days. 

Express shipping via Fedex or DHL: Most orders arrive within 2–4 business days, though remote areas may take up to 7 business days.  

Canadian orders are dispatched from our Australian warehouse, which operates on business days only. Orders placed before 11:30am (Australian Eastern Standard Time) on a business day will be dispatched the same day. Orders placed after this time will be dispatched the following business day. 

Please note that our transport partners only operate on business days between 7am – 7pm (local time), and do not operate on weekends or public holidays.   

For our families in the far north (Nunavut), far west (British Columbia) and Vancouver Island, deliveries may take longer. Please contact us directly for more information.  

*Please note in rare occurrences, Canadian customs may stop and spot check shipments to ensure they are legitimate imports for personal use. This is normal practice, however it can sometimes delay your order shipping times. If you are contacted by Customs you can simply say “yes” that you are the receiver, and that the goods are for personal use. In this case, the duty charges will be billed to us at LittleOak.  

**Please note that all dispatch and delivery timeframes are estimates only and may vary due to unforeseen delays.   

While we're unable to accept returns, we know that every baby is unique and what works beautifully for one, may not work for another. If you're feeling unsure whether LittleOak is the right fit for your little one, our CareTeam is here to support you. With experience guiding thousands of families through smooth and successful transitions, they're well equipped to help you understand what may be normal when transitioning to a new formula and offer personalised guidance.

If, after speaking with you, our CareTeam feels that LittleOak may not be the right fit for your little one, our Not Fit for Bub policy may provide a refund on your first online order, limited to one formula tin or up to four boxes of sachets. Simply reach out to our CareTeam within 30 days of your purchase, and they’ll be happy to talk through your experience and review your request with you. While our refund policy doesn't apply to purchases made through a retailer or stockist, please know that our CareTeam is still here to help if you have questions or concerns about your little one’s transition. We want you and your family to feel supported. Whether or not a refund applies, our CareTeam is here to listen and help you find what feels right for your family.

Refund value is limited to:

• Orders placed directly through the LittleOak online store
• The cost of one LittleOak tin in your region, or
• The cost of up to four boxes of sachets in your region
• Applies to your first order only, within 30 days of purchase

If you notice you’ve made a mistake when placing your order, please contact us as soon as possible. We’ll always do our best to help, and if we can catch the order within the first hour, we may be able to make the necessary changes. Unfortunately, once an order has been dispatched, we’re unable to provide refunds or replacements.  

Yes, we do. LittleOak is proud to nourish babies all over the world. Shop your local store:

New Zealand store – thelittleoakcompany.co.nz

Australia store – thelittleoakcompany.com.au

United States store – thelittleoakcompany.com

Canada store – thelittleoakcompany.ca

Singapore store - thelittleoakcompany.sg

Global store – thelittleoakcompany.global